Refund policy

Refund Policy

The first term
In case of returning or exchanging the items that arrived, we do not use the product and we need to notify you to the e-mail address specified by "monadsrecords.com" within 3 days after the item arrives. We will not accept any returns or exchanges if we do not take this action.

Second term
The user shall be allowed to return / exchange the item only in the following cases when purchasing products. Even if the user makes a return request, if there is an equivalent product as the purchased item, we will only accept replacement correspondence.
In cases where there are scratches, inadequacies etc not notified at the site when the purchased goods and the arrived goods are different Other cases, we acknowledge that we need to return and exchange

Third term
However, even if it applies to the above, if it falls under the following, it will not be subject to returned or exchanged.
When there is a trace using the product When not taking appropriate measures for return or exchange

Fourth term
If the user applies for return or exchange request, and "monadsrecords.com" judges that re-examinations / inspection of the corresponding item are necessary, the user promptly designates the product to "monadsrecords.com" according to the specified method Please send it out.
After confirming the product, if "monadsrecords.com" judges that there is a necessity of exchange, if it is exchanged for the equivalent item, if there is no stock of the shipping item, the purchase price will be refunded. In the case of non-exchanging regulated goods, we shall return the same product to the user.

Fifth term
If returned or exchanged is approved, the user can receive return / exchange of the target item by sending the item to "monadsrecords.com" within *one week after notification of the return method.(*3weeks for oversea) Even if returned goods and exchange are approved, we will not accept any exchange after one week. If we can not respond in any circumstances, the user shall promptly notify us according to the designated method.

Six term
If you asked for returns or exchanges of goods without taking the formal procedures (in the case of returning the goods without contact, returning goods not returned goods etc.), "monadsrecords.com" You will be able to re-send to users and send shipping charges to users.